Return & Refund Policy
Return Policy:
We offer a 30-day return policy to ensure your satisfaction with our products. You have 30 days from the date you receive your item to request a return. To be eligible for a return, your item must be in the same condition in which you received it—unworn or unused, with tags, and in its original packaging. A 20% restocking fee will be applied to all returns. Please ensure you include the receipt or proof of purchase with your return request.
To initiate a return, please contact our customer service team at contact@zoom-wipes.com Once your return is accepted, we will provide you with a return shipping label and detailed instructions on how and where to send your package. Please note that items sent back to us without first requesting a return will not be accepted.
Damages and Issues:
We ask that you inspect your order upon receipt and contact us immediately if you find any defects, or damages, or if you receive the wrong item. This allows us to evaluate the issue and correct it promptly. Our goal is to ensure that you receive your items in perfect condition and to rectify any problems swiftly.
Refunds:
Upon receiving and inspecting your return, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed, and a credit will automatically be applied to your original payment method within a certain number of days. Please note that the time it takes for your bank or credit card company to process and post the refund may vary.
Exchanges:
If you wish to exchange an item, please contact us at contact@zoom-wipes.com to discuss the exchange process. We will guide you through the steps to ensure a smooth and efficient exchange of your product.
Exceptions and Non-returnable Items:
Certain items may not be eligible for return, including custom products, personal care goods, and items marked as final sales. Please get in touch with our customer service team for further clarification on specific items.
Contact Us:
For any questions, concerns, or further assistance regarding our return and refund policy, please do not hesitate to reach out. You can contact us via our Contact Us Page. Our dedicated customer service team is here to help and ensure a satisfactory resolution to your concerns.