FAQ

ZoomWipes Frequently Asked Questions

We are dedicated to answering any queries you may have regarding our products.

Shipping Information

At Zoomwipes, we prioritize quick and efficient order processing. All orders are processed within 24 hours. With our strategically located inventory and shipping hubs in California, New York, Florida, and Texas, we ensure prompt delivery across the continental USA.

Depending on your proximity to our hubs, delivery times range from 1 to 5 business days. We partner with FedEx for individual orders and utilize a network of trusted trucking partners for larger pallet shipments, guaranteeing reliable and timely delivery for all our customers.

Customer Support & Contact Information

We are available 7 days a week to assist you with any inquiries or support needs. You can reach our sales and service team by phone or text at:

Toll-Free: (888) 477-5568
Office: (619) 884-0694
Local-Direct: (619) 453-6267

For your convenience, our customer service team is available around the clock. Additionally, you can contact us via email at [email protected].

We also offer support through our WhatsApp Business account using our toll-free number, (888) 477-5568, for quick and easy communication.

We are dedicated to providing prompt and helpful assistance to ensure your satisfaction with our products and services.

Shipping Fees and Policies

We offer free shipping via FedEx to all 48 contiguous states in the USA. For pallet orders, shipping is also free to commercially registered addresses capable of receiving large trucks.

Although we do not provide free shipping to Hawaii, Alaska, Mexico, or Canada, we can still coordinate shipments to these locations at the most economical rates without any markup.

Our commitment is to provide transparent and affordable shipping solutions to meet the needs of all our customers.

Volume Pricing Options

We are pleased to offer competitive bulk discounts tailored to meet your needs.

Contact our team directly to discuss your requirements, and we will provide a customized quote featuring our best available pricing. We are dedicated to delivering exceptional value for large orders.

Proudly Made in USA

Our wipes are proudly manufactured in the USA, specifically in New York. We are committed to maintaining the highest manufacturing standards, ensuring that each product is of superior quality. By producing locally, we support American jobs and contribute to the local economy.

Our domestic production also allows for rigorous quality control and faster delivery times, guaranteeing that you receive reliable and effective sanitizing solutions without any interruptions to your supply chain. We take pride in delivering top-notch products made with American craftsmanship.

Sanitizing and Disinfecting Explained

Maintaining high standards of cleanliness and hygiene is paramount, especially in environments where health and safety are of utmost concern. This is why understanding the difference between sanitizing and disinfecting is crucial when choosing the right products, particularly sanitizing wipes, not only in the United States but everywhere.

Sanitizing

Sanitizing involves reducing the number of germs on surfaces or objects to a level considered safe by public health standards. This process effectively cleans and deodorizes surfaces, making it ideal for everyday use in homes, offices, and general public spaces. While sanitizing significantly reduces the presence of bacteria, viruses, and other pathogens, it does not eliminate all of them. Sanitizing wipes are commonly used for their convenience and effectiveness in maintaining a clean environment by reducing microbial contamination.

Disinfecting

Disinfecting goes a step further by using EPA (Environmental Protection Agency) certified products that are specifically formulated to kill germs on surfaces. These products are tested and proven to be effective against a broader spectrum of pathogens, including bacteria, viruses, and fungi. Disinfecting is critical in settings where preventing the spread of infectious diseases is essential, such as healthcare facilities, schools, and food preparation areas. Disinfecting wipes are particularly important in these environments, as they ensure surfaces are not just cleaned but also free from harmful microorganisms.

Strict regulations regarding disinfecting products ensure that only those meeting rigorous standards are approved for use, guaranteeing their efficacy and safety, and providing peace of mind to users. It is important to note that while all disinfectants are sanitizers, not all sanitizers are disinfectants. Therefore, choosing the appropriate product based on your specific needs is vital.

Why It Matters

The importance of using the correct type of wipe—sanitizing or disinfecting—cannot be overstated. In high-touch areas where germs can easily spread, using disinfecting wipes can help prevent outbreaks of illness. In everyday scenarios, sanitizing wipes are effective for maintaining cleanliness and reducing the risk of contamination. Ensuring that surfaces are properly sanitized or disinfected is a key step in protecting public health and maintaining a safe environment.

In summary, while both sanitizing and disinfecting are essential for hygiene, their applications and levels of effectiveness differ. Understanding these differences helps in making informed decisions to ensure the highest standards of cleanliness and safety, no matter where you are.

Requesting Product Samples

We are pleased to offer complimentary samples of our products for those interested in experiencing their quality firsthand. If you would like to evaluate any of our products, please reach out to us, and we will be happy to arrange a sample for you.

You can also shop our Free Samples from our GET FREE SAMPLES PAGE. This allows you to make an informed decision before making a purchase.

ZoomWipes

CONTACT US TODAY TO LEARN MORE

Interested to know more about how ZoomWipes can help your Gym and Fitness Center business? 

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